HOW IT WORKS
We offer three services depending on your budget and the level of support you'd like. If you're not sure which option is best for you then book in a free call here.
Want to access our expertise?
You’ll get: personalised recommendations for up to two hotels or out-of-the-ordinary experiences, booked for you. This is for you if you’d like our expert advice around a couple of special elements of your trip, but prefer to organise everything else yourself.
Here’s how it works: you complete a brief to tell us what you’re looking for and then we’ll handle all the research to find you something extra special. We’ll share your recommendations within a week of receiving your brief and we’ll also make the bookings for you when you’re ready.
Of the fee, £100 is a deposit towards your bookings. There’s no minimum spend for this service.
Want somebody to take away the stress, and plan it for you?
You’ll get: an unforgettable and personally-crafted escape, planned and booked for you. This is for you if you’d like a bespoke trip designed around your budget and what you love, and you’re too busy to do all the research and planning required to make it the extraordinary adventure you dream of.
Here’s how it works: first, you complete a brief with some key details about your dream trip and how you like to travel. We then design a bespoke escape for you, taking care of all the research, logistics and bookings. Before you go, we’ll pull all of the information into a beautiful, interactive guide for you to take away with you, as well as a little travel-inspired gift to help you make the most of your escape.
There is a £5k minimum spend (excluding flights and day-to-day spend), £12k maximum spend and maximum trip length of 6 weeks for this service.
Want a completely unique and luxurious escape, with all the bells and whistles?
You’ll get: a one-off escape with extra special experiences you simply can’t find online, plus extra time and attention from the Faraway team and in-country support from our local contacts whilst you’re away. This is for you if you have more budget to play with, and want to make sure your escape is absolutely, jaw-droppingly, incredible, with every little detail taken care of.
Here’s how it works: at this level, we can dedicate more of our time to creating an extraordinary trip for you. We’ll begin with a detailed discovery session, where we’ll ask you lots of questions to get to know you and the things you love to do. (This can either be over the phone or in person if we’re in the same city). Then we’ll work with our network of contacts around the world to design a once-in-a-lifetime escape, with all of the logistics and bookings sorted for you, plus some unique surprises along the way. Before you go, we’ll pull all of the information into a beautiful, interactive guide, and send you a special parcel to ensure you feel spoiled from start to finish.
There is a £12k minimum spend (excluding flights and day-to-day spend) for this service.
You have two options. If you're ready to get started, then click buy now and afterwards you'll be asked to complete a brief with key details about your dream trip. We'll then be in touch to book your discovery session. Or, if you're still not sure which option is best for you, book a free 15 min call.
How long in advance should we start planning?
Six months is about right for a unique escape. It gives us plenty of time to design your dream trip and secure availability, and allows you to spread out the payments if you want to. If you’re planning to travel over peak season or you have your hearts set on something specific, we’d suggest getting started even earlier.
Can you help us choose where and when to go?
Absolutely. We’re great at helping people discover the perfect destination for them (often one they haven’t already thought of), and can advise on when’s best to go. We’ll cover this after you've completed your trip brief
How long do we have to give you feedback on the plans?
Like with all travel, the availability and prices we have access to are time-sensitive. We work really hard to create bespoke, life-changing trips; if we need to re-plan your trip because of missed availability, an additional fee will be payable. Don’t worry; we’ll check with you that you’re available to review the plans before we start planning, and we’ll send you at least two reminders before the deadline in case you forget.
What do you organise, and what do we?
In order to create a truly seamless escape for you, we'll organise and book all of your hotels and experiences whilst you’re away. You’ll book your own international flights; but, if you’d like our help, we can advise you on the best route.
If you go for our Whisk Us Away service, we can also help you with restaurant reservations and other excursions once you’re in-country.
How do we pay for everything?
The service fee will be payable online when you complete your brief; it’s taken via credit or debit card.
Once you’re happy with your trip plans and ready to book, you’ll pay 30% of the total by bank transfer. The balance will be due 60 days before you travel. If you’d prefer to pay for your trip by credit card, there’s an additional administration fee of 1.4% for European cards (2.9% for non-European cards) charged by our external provider.
What insurance do you have?
We are a member of the Travel Vault (reference EVO/FFI/2018 0016), and compliant with 'the Package Travel, Package Tours Regulations 1992’. This means that all travellers booking the 'Plan Our Escape' or 'Whisk Us Away' service are fully insured for the amount of money spent with us should something happen to Faraway.
It’s mandatory for all travellers to have their own personal travel insurance for the full duration of the trip.
Do you offer a money back guarantee?
Yes, we do.
We’ll work hard to get to know you both and design a life-changing trip just for you. But we’re human; we might not get it absolutely right every time. Once we share your travel plans with you, you have a fortnight to give us feedback and ask for any changes to be made.
If at this point you’re dissatisfied and we can’t put things right, we’ll refund your service fee. Note, this must be flagged to us within 14 days of receiving your plans to be valid.
So far, we’re happy to say we’ve had very satisfied travellers all round – take a peek at our review page here.